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Sea to Summit Product Safety

Sea to Summit Product Safety

SEA TO SUMMIT – ALPHA AND SIGMA POTS (SOLD INDIVIDUALLY AND AS PART OF SETS)

Sea to Summit, an innovator of high-quality equipment made for users to experience the great outdoors with safety in mind, is implementing a voluntary recall of the Alpha and Sigma pots further described below.

Name of Product:

There are two products affected by this voluntary corrective action. The Alpha Pot and the Sigma Pot (sold individually and as part of cook sets or pot sets).

Hazard:

The black Nylon latch that secures the handle on the Alpha/Sigma pot could open in certain use settings which may render the pot unusable for cooking and present a hazard. The black Nylon latch is intended as a secondary reinforcement to keeping the handle in its locked position. When the black Nylon latch opens, it has the potential to present a injury hazard when pouring from the pot. Specifically, the black Nylon latch may open when pouring to the right using your left hand.

Remedy:

Consumers should immediately stop using the Alpha/Sigma pots with the black Nylon latch. Please retain your product.
Contact Southern Approach for a free replacement latch.

Affected Product:

This important corrective action affects the following:
1. Alpha Pot (likely to be sold from December 2018) with a black Nylon latch (which does not have a screw in the latch).


2. Sigma Pot (likely to be sold from December 2018) with a black Nylon latch (which does not have a screw in the latch).

To identify whether your product is subject of this voluntary corrective action, please see below.

If you have any Alpha or Sigma Pot with the black Nylon latch, please email Southern Approach.

Thank you in advance, and Sea to Summit apologises for any inconvenience this causes you.

POT IDENTIFICATION GUIDE

Only the Alpha and Sigma pots with the black Nylon latch are subject to the voluntary recall.

STEP 1

To identify if you have a product that falls within the scope of this recall please compare the latch on your product to the images shown below.

The black Nylon latch within the scope of this corrective action is illustrated below:

If you have a latch that looks like either of the below images, your product is not affected by this corrective action and you can continue to use your pot:

STEP 2

If your pot has a black Nylon latch, please complete this form and we will send you a replacement latch with simple instructions.
You can also scroll below to find our instructional video.

LATCH REPLACEMENT VIDEO INSTRUCTIONS

For instructions on how to change the replacement latch, please watch our instructional video.

You will also find a simple set of instructions in your latch replacement kit that we send you.

 

FAQs

Important Questions and Answers Regarding the Recall of the Alpha and Sigma Pots with the black Nylon latch

What is Sea to Summit’s announcement concerning the Alpha and Sigma Pots about?
Sea to Summit places a high priority on consumer safety. With this in mind, Sea to Summit commenced a voluntary recall of the Alpha and Sigma Pots with the black Nylon latch. Consumers should immediately stop using the affected products and contact Southern Approach for a replacement latch.

Which Sea to Summit products are affected by the voluntary recall?
Only the Alpha and Sigma pots (sold individually and as part of pot sets and cook sets) with a black Nylon latch are subject to the voluntary recall. Please see photos and descriptions above to assist you in identifying whether you have an affected product.

Why has Sea to Summit implemented a voluntary recall on the Alpha and Sigma Pots with the black Nylon latch?
To prevent possible injuries to our customers, Sea to Summit has elected to implement this recall. Consumers should immediately stop using the affected products and contact Southern Approach for a replacement latch.

What is the problem with the Alpha and Sigma Pots with the black Nylon latch?
Sea to Summit are conducting this voluntary recall because under certain conditions, the black Nylon latch may open and it may render the pot unusable for cooking and present a hazard. The black Nylon latch is intended as a secondary reinforcement to keeping the handle in its locked position. When the black Nylon latch opens, it has the potential to present an injury hazard when pouring from the pot. Specifically, the black Nylon latch may open when pouring to the right using your left hand.

Can I fix the problem?
Yes. Please contact Southern Approach who will send you a replacement latch (at no cost to you) with a set of simple instructions. This is the most efficient way of resolving the problem so that you are safe and can use the pot on your next trip.

What should I do if I purchased products subject to this voluntary recall on the Internet?
The procedure is the same for products purchased on the internet, retailers, or directly from Sea to Summit. Please contact Southern Approach who will send you a replacement latch (at no cost to you) with a set of simple instructions. This is the most efficient way of resolving the problem so that you are safe and can use the pot on your next trip.

My product with a black Nylon latch appears to be working fine. Can I continue to use it?
Even though your product appears to be safe, the black Nylon latch may still open under certain conditions, which may render the pots unusable for cooking and present an injury hazard when pouring from the pot. Please contact Southern Approach using the above form or by email.

What could happen if I don’t replace the black Nylon latch and continue using the Alpha/Sigma pots?
If the latch does not close, the handle may not lock securely to the body of the pot making it unusable for cooking and present an injury hazard when pouring from the pot. Consumers should immediately stop using the affected products and contact Southern Approach for a replacement latch.

What is my Alpha/Sigma pot has a different latch?
If your Alpha/Sigma pot has a different latch to the black Nylon latch shown above, you can continue to use your Alpha/Sigma pot. Please see above photos to differentiate between the different latches used on the Alpha/Sigma pots.

What is the difference between the replacement latch and the black Nylon latch?
The replacement latch wraps around the handle and is affixed with a screw. It has also been designed to provide a tighter fit around the handle to keep the handle in the locked “open” position. The replacement latch is also used on the most recent range of the Alpha and Sigma pots.

I have replaced my latch but it feels harder to close –why?
The replacement latch has been designed for a tighter fit around the handle to keep the handle in the locked “open” position. It may feel tighter to open and close but that has been designed to keep you safe when you are cooking in the field.

I need more help!
If you have any further questions or require any assistance, please contact Southern Approach.
By email: productsafety@southernapproach.co.nz
By phone: 0800 335 000